FAQ – Hay_Dairies

Questions?

Visitors have many questions prior to visiting our farm. Here are some of the more commonly asked ones. Do feel free to drop us an email if you have further enquiries or better still, come pay us a visit and talk to us in person!

Purchase / Delivery Enquiries

  • Where can I buy your goat milk?
    You can purchase Hay Dairies fresh goat milk from selected supermarkets / stores in Singapore. We also provide home delivery to selected locations in Singapore (order online or call us at 67920931). Alternatively, come visit us at Hay Dairies Goat Farm and purchase directly from the farmers.
  • Do you deliver island wide and is it 24/7?
    Home delivery service is provided once a week to selected locations and delivery day is dependent on your location (example: Monday for Woodlands, Friday for Bedok North). If you will like to find out if we deliver to your location and the day of delivery, you can register an account at our online customer portal or send an email to us at order@haydairies.com.sg
  • What are the modes of payment?
    We only accept cash for goat milk purchased directly from the farm currently.
    We accept cash or cheque payments for educational farm tours. For MOE registered Primary School / Secondary School / Junior Colleges, there's an option for electronic vendor payment (with credit terms 14 days).
    For home delivery, payment terms will generally be cash on delivery. For customers with standing alternate week or weekly orders, cheque payment or internet banking option is also available.

Farm Visit Enquiries

  • Can I visit your farm?
    Hay Dairies welcome individuals/families (less than 20 people per group) to visit the farm anytime between 9:00am to 4:00pm (closed on every Tuesday, except public holidays). You can visit the farm and have a free & easy tour around our premises - prior booking is not required. For a group of 20 or more people, we will consider you as a large group and entrance fee will be chargeable with an educational tour package included.
  • Can I milk the goats?
    You can view the farmers milking the goat from 9:00am to 10:30am (take note that we are closed on every Tuesday, except public holidays). Visitors are currently not allowed to milk the goats.
  • Can I feed and touch the goats in Hay Dairies?
    You can have a close encounter with the goats at Hay Dairies Goat Farm. You can pet the goats and take photographs with them at a designated area along the goat viewing trail. Visitors can purchase Alfalfa Hay (SGD 5.00 per packet) at the farm and have a hands-on experience of feeding the goats!

Goat / Goat Milk Enquiries

  • What do your goats eat at Hay Dairies?
    The goats in Hay Dairies are fed with Alfalfa Hay from United States which is high in protein, minerals and is free from Genetically Modified Organism (GMO).
    We also complement our goats' diet with a special feed from Australia that is based on grains, vitamins, minerals and is free from wheat and Genetically Modified Maize (GMM).

  • Is Goat Milk good for you?
    Many customers tell us that they have derived health benefits by switching from cow's milk to goat's milk. Most common problems they faced include digestive disorders such as bloatedness, irritable bowel, eczema and even asthma. Nutritionally, goat's milk is a good source of calcium and has many of the essential vitamins and minerals we need.

    Research has indicated that it has much to do with the protein structure in the milks. They are called caseins and the absence of aplha-s1 casein and a higher proportion of beta-casein in goat's milk mean that the casein profile of goat's milk is closer to human milk than that of cow's milk. These proteins form a softer curd in the stomach and the fat particles are also smaller, which is a great aid to digestion for many who cannot tolerate cow's milk.

  • Do you sell raw milk or pasteurized milk?
    We are not allowed to sell raw milk as governed by Agri-Food & Veterinary Authority of Singapore (AVA). At Hay Dairies, our product is pasteurized at a low temperature of 75 Degrees Celsius in 15 seconds, followed by bringing the milk down to 4 Degrees Celsius in 15 seconds thereafter. No preservatives are added during the process.
  • Are your products organic?
    We are not certified organic but we apply organic principles as much as appropriate throughout our farming operations.

    Organic rules mean that our goats would need to be outside on pasture. However, goats are not grazers like cows and they do not like damp and cold conditions and unlike sheep, they have no protective lanolin in their coats. We house our goats under shelter in large barns that keep them warm and dry and provide plenty of fresh air and light. It also means that we can feed them a nutritionally balanced high fibre diet that is best for their health and provides us with good quality milk.
  • Can I freeze your products?
    Goat milk can be frozen, but best results are achieved if the milk is frozen quickly on the same day of purchase. Do note that some nutrients may drop after freezing/de-frosting. Avoid freezing goat milk within a day or two of the 'use by' date printed on the bottle. Before freezing the goat milk, pour out some milk from the bottle so that there's room for expansion to solid form. The safest way to defrost the milk is to leave it in the chiller box of the fridge, where you typically keep your cheese and other dairy products (do not place the milk at the door compartment as that area is not cold enough for milk. Once defrosted, please consume the milk within 3 days. Small flecks of white goat cream may float to the surface as the milk defrosts. The cream should stir back into the milk, especially if the milk is used warm or for making hot drinks.
  • Can I warm up the milk?
    If you like to consume the milk warm, you can do so by pouring out the quantity you want and let it stand for 10-15 minutes or sitting the cup of milk in a bowl of hot water. Please remember that the rest of the milk in the bottle must be kept back in the fridge immediately. Never microwave or boil the milk as this would destroy the nutrition in the milk. The milk can also be added to milo, coffee or other beverages.
  • Is goat's milk suitable for my young infant (<1 year old)?
    Goat's milk is the next best thing to mother's milk. In fact, it is a good substitute for breast feeding infants as it is easily digested and assimilated by an infant's digestive system. However, please note that fresh goat milk does not have fortified vitamins or DHA that may be present in formula milk.
  • Do you recycle your milk bottles?
    We currently do not recycle our milk bottles. However, we do advise our customers to throw the milk bottle in the plastic recycling bin if available at their housing estate area. We currently have a long-term working relationship with Sembawang Corp Recycling Division to handle recycling of all our used plastic bottles at the farm.
  • How long can I keep the milk?
    There is a used by date printed on the bottle that serves as a guide for consumers on the estimated life span of the milk (averaging around 7 to 10 days). The milk must be kept at 4 Degrees Celsius and below to maintain the freshness (with or without opening of the bottle). If your fridge is not cold enough, the milk will turn bad before the used by date indicated on the bottle. The best place to keep the milk is in the chiller box (where you keep your cheese and other dairy products). Please do not place the milk at the door compartment as that area is not cold enough for milk.